At iPurify Air, we aim to process and dispatch your order as quickly and safely as possible. Below is an overview of our shipping processes, delivery timeframes, and related information.
Processing Times
- Orders are processed within 1–2 business days of receiving payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas
We currently ship to:
- Australia (nationwide)
- New Zealand
If you are outside of these regions, please contact us before placing an order to discuss shipping options.
Delivery Timeframes
Estimated delivery times:
- Australia: 4–7 business days
- New Zealand: 6–10 business days
Please note that remote or regional areas may experience slightly longer delivery times. These estimates do not account for delays caused by couriers, customs, or extreme weather.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order size.
- Occasionally, we may offer free shipping promotions, which will be clearly advertised on the site.
Tracking
All orders include tracking. You will receive a confirmation email with your tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.
Shipping Partners
We work with reliable courier services and logistics partners within Australia and New Zealand to ensure prompt and secure delivery.
Delivery Issues
If your order is delayed or has not arrived within the estimated timeframe, please contact us at support@ipurifyair.com with your order number. We will assist you in tracking your shipment and resolving any issues.
Incorrect Addresses
Please ensure your shipping address is correct at the time of purchase.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If an order is returned to us due to an address error, re-shipping fees may apply.
Damaged or Lost Items
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date). We will work with the courier and offer a resolution, including a replacement or refund, as appropriate.
Questions?
If you have any questions about our shipping policy, delivery times, or special requests, feel free to reach out:
📧 support@ipurifyair.com
📍 53 Hallam Valley Rd, Dandenong South VIC 3175, Australia